The Evaluation of IS Investment Returns: the RFI Case

Braccini, Alessio Maria and Perego, Angela and De Marco, Marco (2010) The Evaluation of IS Investment Returns: the RFI Case. In: Proceedings of the Performance Measurement and Corporate Governance Workshop, Pisa, Italy.

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Today CIOs and IS departments in general are struggling to find a framework to evaluate the performance and the return of their IS investments. Notwithstanding a long-term research tradition on the topic of the business value impact of IS, so far the identification of the returns of the investments of IS is still an open issue. Even though a consistent body of literature has examined the problem over a time frame of more than 20 years, the IS business value research has produced so far a plethora of theoretical contributions but with few practical applicability opportunities. Starting from the assumption that real-world experiences differ from theoretical explications, and with the intent to contribute in the IS business value research field bringing evidences and witnesses from the reality, this paper presents a case of an IS performance management system used to assess the value delivered by IT implemented in RFI (Rete Ferroviaria Italiana), the company managing the Italian railroad infrastructure.

Item Type: Conference or Workshop Item (Paper)
Research documents and activity classification: Conference Items > National Conferences > Uninvited Submissions
Divisions: Department of Business and Management > CeRSI (Information Systems Research Centre)
MIUR Scientific Area: Area 13 - Economics and Statistics > SECS-P/10 Business Organisation
Deposited by: Alessio Maria Braccini
Date Deposited: 06 May 2011 17:52
Last Modified: 21 Apr 2015 23:14


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