A design theory for e-service environments: The interoperability challenge

Spagnoletti, Paolo and Za, Stefano (2012) A design theory for e-service environments: The interoperability challenge. In: Lecture Notes in Business Information Processing. Springer, p. 201-211.

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Official URL: http://link.springer.com/chapter/10.1007%2F978-3-6...


The delivery of e-services across organizational boundaries poses a number of issues in terms of design of inter-organizational systems that support service delivery effectively. In this context interoperability emerges as a mandatory requirement for the design of Information Technology (IT) platforms supporting collaborative e-service environments. In this paper we address this issue by presenting a design theory for IT platforms supporting e-services based on both a deep understanding of the interoperability concept and a design research approach. Through the analysis of a cooperation framework developed in the context of an EU funded project, we instantiate the theory by providing the concrete example of a solution addressing this design problem. © 2012 Springer-Verlag GmbH Berlin Heidelberg.

Item Type:Monograph Section
Research documents and activity classification:Book Sections > Monograph's chapters
Divisions:Department of Business and Management > CeRSI (Information Systems Research Centre)
MIUR Scientific Area:Area 13 - Economics and Statistics > SECS-P/10 Business Organisation
Deposited By:Stefano Za
Deposited On:12 Nov 2012 19:00
Last Modified:13 Nov 2012 20:47

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