A design theory for e-service environments: The interoperability challenge
Spagnoletti, Paolo and Za, Stefano (2012) A design theory for e-service environments: The interoperability challenge. In: Lecture Notes in Business Information Processing. Springer, p. 201-211.
The delivery of e-services across organizational boundaries poses a number of issues in terms of design of inter-organizational systems that support service delivery effectively. In this context interoperability emerges as a mandatory requirement for the design of Information Technology (IT) platforms supporting collaborative e-service environments. In this paper we address this issue by presenting a design theory for IT platforms supporting e-services based on both a deep understanding of the interoperability concept and a design research approach. Through the analysis of a cooperation framework developed in the context of an EU funded project, we instantiate the theory by providing the concrete example of a solution addressing this design problem. Â© 2012 Springer-Verlag GmbH Berlin Heidelberg.
|Item Type:||Monograph Section|
|Research documents and activity classification:||Book Sections > Monograph's chapters|
|Divisions:||Department of Business and Management > CeRSI (Information Systems Research Centre)|
|MIUR Scientific Area:||Area 13 - Economics and Statistics > SECS-P/10 Business Organisation|
|Deposited by:||Stefano Za|
|Date Deposited:||12 Nov 2012 18:00|
|Last Modified:||21 Apr 2015 23:15|
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